Displaying episodes 1 - 7 of 7 in total
Jonathan Markwell on Customer Interviews
Morgan Williams approached me to ask if he could interview me about my experience conducting customer interviews. I responded that I'd be happy to. But it might be ...
Megan Sayers on Toggl
Megan Sayers is a customer of Toggl. Toggl is a time tracking tool. I’ll be trying to understand why Megan purchased Toggl, how she uses it and what alternatives sh...
Winne Man on Bob HRIS
Winnie Man is a customer of Bob. Bob is an HR information system. I’ll be trying to understand why Winnie purchased Bob, how she uses it and what alternatives she c...
Krista Melgarejo on Notion
Krista Melgarejo is a customer of Notion. Notion is a tool for note-taking, project management and more. I’ll be trying to understand why Krista purchased Notion, h...
Jacob Funnell on Semrush
Jacob Funnell is a customer of Semrush. Semrush describes itself as an online visibility management platform. I’ll be trying to understand why Jacob purchased Semru...
Carl Jeffrey on ProtonVPN
Carl Jeffrey is a customer of ProtonVPN. ProtonVPN is an open-source privacy-first virtual private network. I’ll be trying to understand why Carl purchased ProtonVP...
Welcome to Empathy Deployed
This episode provides some background on why I started this podcast. If you’d like to get straight into some customer interview examples you can skip to episode 1.
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